Questions?

 

Thank you for visiting my art! ~ I really appreciate your support! If you have any questions or concerns feel free to contact me below! 

 

US Tariffs?

  • NO TARIFFS for US customers!
  • Some items are made in USA anyways (not tariffed)
  • For any tariffed items, I will pre-pay the tariffs (DDP)
  • There may be some postage delays at the US border because of the recent tariff implementation, so shipping to USA might take a little longer than the usual 6-10 business days.

 

HOW DO I GET FREE SHIPPING?

  • Orders $75+ USD can get free shipping automatically! :) 

 

HOW LONG DO YOU TAKE TO SHIP MY ORDER?

I like to gift wrap packages with tissue paper, which can be time consuming, but I hope the time I took can make your unboxing experience worth it!

We’re a small team doing our best to package and ship out orders as fast as we can (usually within 1 week), though it may take longer if we experience high order volumes (like during holidays or new merch releases) 

 

HAS MY ORDER SHIPPED YET?

Please check your “order status” page to see the status of your order. (Found in your order confirmation email) If your order hasn’t been shipped yet, here's some reasons why: 

  • Your order contains a pre-order item and will be shipped when the item is finished production. (See product description for time estimate)
  • Your order is still in queue to be gift wrapped and shipped out. Please don’t worry, we’re doing our best to dispatch it ASAP. If your order is time sensitive, please contact me below, we are happy to make accommodations :) 

 

WHEN WILL MY PACKAGE ARRIVE?

Shipping time estimates:

  • North America: ~10 business days.
  • International: ~15 business days.
Estimates are usually accurate but some times delays can happen. Shipping may take up to 6 weeks in rare cases. Please choose tracked shipping if you want extra security. (its only a few $ extra) Please note that once I hand a package to the post office, I have no control over it anymore. But if anything goes wrong, please do contact me. I'm always happy to help where I can. 


RETURNS AND CANCELLATIONS

Please contact us to cancel your order within 7 days of placing your order. We are unable to process cancellations after 7 days. 

We gladly accept returns!
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Items may be returned for a full refund, minus shipping costs if it is returned in the same condition within 30 days of delivery. Buyer is responsible for return shipping costs. Personalized, sale, and mystery bags items can not be returned. 

 

Still have Questions? We're happy to help! Feel free to message me via this contact form. (Or email us directly at 📧 help@toasterkiwi.shop)

Please DO NOT direct message ToasterKiwi on social media. I might not see your DMs due to large volumes of spam on social media.